Cancellation Policy
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Cancellation Policy
- 1. Clients may cancel their bookings in accordance with the following guidelines:
a. Cancellations made more than 48 hours before the scheduled booking time will be subject to a cancellation fee equivalent to 10% of the total booking cost.
b. Cancellations made between 24 and 48 hours before the scheduled booking time will be subject to a cancellation fee equivalent to 25% of the total booking cost.
c. Cancellations made less than 24 hours before the scheduled booking time will be subject to a cancellation fee equivalent to 50% of the total booking cost.
d. No-shows or cancellations made after the scheduled booking time will not be eligible for a refund, and the full booking amount will be charged.
- 2. Clients must submit their cancellation requests through the Elio Rent website or by contacting via mail or contact number.
- 3. Refunds for eligible cancellations will be processed within 5-7 business days from the date of the cancellation request.
- 4. Elio Rent reserves the right to modify or waive the cancellation fees in exceptional circumstances, such as natural disasters, unforeseen events, or circumstances beyond the control of the client.